FAQ

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Delivery and Shipping fee

Your item(s) will be shipped within 3 business days after your order is confirmed in an international package by France Postal Service (La Poste).

Usually, the product will arrive in 2 days from shipping in France, and in around 1 week for other countries.

Shipping fee

Free shipping for orders over 100€: Colissimo (in France)/French Postal Service (La Poste) international parcel with tracking (with insurance)

Japan: France Poste (La Poste) international parcel with tracking (without insurance ) 5,5€ / France Poste (La Poste) international parcel with tracking (with insurance) 10€

France: Tracked mail (without insurance) 3€ / Registered mail (with insurance) 6€

Europe: France Poste (La Poste) international parcel with tracking (without insurance) 5,5€ / France Poste (La Poste) international parcel with tracking (with insurance) 10€

Other countries: France Poste (La Poste) international parcel with tracking (without insurance) 5,5€ / France Poste (La Poste) international parcel with tracking (with insurance) 10€

*If you are outside the EU, customs duties may be added to shipping charges.

I have not received my package

Please check the post office website using the tracking number provided at the time of shipment.

If you have not received the item and it has been delivered or cannot be tracked, please contact us with your order number, name, and the fact that you have not received the item.

Payment problem

If you have any problems with payment (an error occurs, the promotional code is not reflected, etc.), we apologize for the inconvenience, but please contact us to let us know that you are unable to pay

We will do our best to resolve the issue as soon as possible.

How to use discount code

Please enter your discount code in the [Discount code] field at the time of payment.

Cancel my order

If you wish to cancel your order, please contact us within 24 hours after purchase and we will refund you the total amount.

After that time, if the item has already been shipped, we will refund the balance after deducting the shipping fee.

Please return the product in unused condition along with any accessories that were included (jewelry box, jewelry pouch, etc.). We will proceed the cancellation procedure only for products that can be determined to be "unused" according to our standards.

In that case, the return shipping fee will be in charge of the customer.

Please contact us with your order number, name and reason for cancellation.

I received the wrong product

If you receive the wrong item, please contact us with your order number and the item you received within one week after receiving the item.

We will immediately send you the product you ordered.

We will contact you later with instructions on how to return the item that you have received in error.

I received my incomplete order

If you ordered multiple items but did not receive all the items, please contact us with your order number, name and missing item(s) within one week after receiving the package.

We will send the missing items immediately.

Return

If you would like to return the item(s), please contact us with your order number, name and reason for return within 7 days after receiving the package.

Please return the product in unused condition and with all included accessories (jewelry box, jewelry pouch, etc.). We will proceed the return procedure only for products that can be determined to be "unused" according to our standards.

In that case, the return shipping fee will be in charge of the customer.

Exchange

We will only accept exchanges for products in the case of initial defects.

Please contact us by contact us with your order number, name, and that you received a defective product.

SquareRing size

[Costume jewelry]

The square ring is only available in one size (approximately size 15).

The thinner one is 2mm wide, the thicker one is 7mm wide, and an inner diameter is of 16mm for both, but the 7mm wide ring feels a little tighter than the 2mm wide ring.

When using it, tilt the ring diagonally so it can be taken on and taken off smoothly.

[Fine jewelry]

Fine jewelry (18K gold, 950 silver) square rings are made to order, so we can make them in the size you request.

・Silver 950 102€~

・18k gold 770€~

Please look Fine Jewelry for more informations

Repair

Repairs within one year of purchase are covered by the warranty and will be carried out free of charge.

Please contact us.

The following cases are not covered by warranty:

  • Discoloration and stains due to aging

Please note that we cannot repair discoloration or stains on pearls, beads, crystals, natural stones, metal parts, etc. due to degradation over time.

Please refer to the Care Instructions for jewelry care.

  • Discoloration of silver plated products and silver 950 products

When silver plated products and Silver 950 products come into contact with moisture, sweat, cosmetics, chemicals, etc., a chemical reaction occurs and discoloration occurs. Please wipe carefully with a soft cloth after use.

Please refer to the care instructions for jewelry care.

  • Resize Please note that changing the size of a square ring is not possible due to its square structure.

Other jewelry such as necklaces and bracelets, we may make them longer or shorter depending on the design, so please contact us.

If the length can be changed, we will give you a quote.

Care Instructions

❮About all jewelry❯

Please wipe carefully with a soft cloth after use.

Sweat, sebum, cosmetics, etc. on your jewelry can cause discoloration.

When storing, avoid direct sunlight, high temperature and humidity, and store in a jewelry box.

❮ Dirt, dust, etc. ❯

After washing gently with water diluted with neutral detergent, rinse thoroughly and wipe with a soft cloth such as a towel and dry completely

❮Silver plated products/Silver 950 products❯

Gently polish silver-plated products and 950 silver products to remove sulfurization (discoloration caused by chemical reactions) with a silver jewelry cloth.

❮18K gold products❯

Gently polish with a soft cloth or special cloth for gold.

Questions?